Once your case is logged you can view the case and previous cases via the portal.

1. Viewing your cases:

To view your cases select MyCases from the top left menu and y default you will see all of your open cases. Any closed cases can be viewed by amending the drop down from My Open Cases to My Closed cases or All My Cases. 

2. Managing your case and Updates: 

Once you have selected your cases you will be able to see the ongoing history for the case and this will be all phone calls related to the case and then also any "portal comments" which are live updates via the support team. If the support team place a portal comment on your case you will receive an email notification to let you know a comment has been made which can then be viewed in the portal. You also have the option to add a comment back by selecting the add comment button. A small window will appear which will allow you to enter the comment/information you want to input and then select submit. This will directly inform the engineer you have placed an update on the ticket. 

If you want to close the case as the problem has been resolved by yourself you can select close case or if the case has been created in error you can select the cancel case option. 

3. Viewing historic cases: 

When viewing historic cases please be aware these are read only and any comments or updates will not notify the engineer who was assigned to the case. Should you have the same issue occur again please raise a new case as this will help track the fault and also identify repeated issues.