To log a case via the portal you can follow the below guide:

1. Accessing the log a support case option:

To log a case you can either select "log a support case" from the home page or select "Open a New case" from the MyCases view:

This will open a new screen and provide the case logging options available.

2. Enter the case information:

Please complete the case form with as much information as possible. The options available are: 

Customer Name/Site: - This is your business name/site your working at

Case contact:- This is yourself or if you have the option the person your logging the case for. 

Product/Service: - This is used to select the product you would like help with

Case Type: - This is used to select if you have a fault with the product/service or have a query

Title: - Please provide a case title which will be used as the identifier for your case on the main view. This can be something like SonicWALL VPN issues or Emails not working. There is a knowledgebase platform behind the portal and you will get a list of potential KB articles that could be referenced to help with the problem you are having.  

Description: - Please provide as much information as possible regarding the fault or query. If you are currently having an outage please remember to include a best contact method such as a mobile number we can contact you back on. 

Attach a file: - Should you have any screen shots of the issues your having please upload them so they can be viewed by the support team. 

Once you have entered all the information click submit and the case will be created which will be auto assigned to an engineer and investigated